All information for our customers.
HOW CAN I CONTACT CUSTOMER SERVICE?
By calling or e-mailing from the Contact section.
HOW TO MAKE AN ORDER
HOW DO I ADD A PRODUCT TO MY SHOPPING CART?
It's really simple to make an order on our online store!
You can browse our catalogue and click on a product image to view the product page.
The product page: In the product page you can find different zoomed images of the product, the product's info, the product's description and the product's price. Where requested, you should indicate the product size in order to add the product into the basket. The product page shoes only the available sizes.
The basket: In the basket page you can find the purchased products, the quantity of each product and the total amount for your order. By selecting the shipping method you will know the shipping cost and the total amount will be automatically updated (shipping costs included). By Clicking on the 'Proceed to Checkout' button you will proceed with the purchasing process.
To complete your order you should fill the Checkout form following the given steps. All your order data are summarized at the end of the Checkout process. Once you confirmed the data you will receive a confirmation e-mail with the order code and you can't edit your order no more.
SHIPPING AND TAXES
SHIPPING AND TAXES
Orders are processed in 1-2 business days after a check on the actual availability of the product and the payment check. In case of errors the amount charged to your credit card may be refunded. Shipments are delivered in 1-3 business days in Italy and 3-5 business days abroad depending on the delivery area and the time the order was placed or payment received.
The shipping cost is calculated at checkout.
We ship using the DDP (Delivery Duty Paid) method for CE countries, USA, Canada, Australia, New Zealand, Singapore, Hong Kong and the United Kingdom.
For all other countries, orders are shipped DDU (Delivery Duty Unpaid), and duties and import taxes may apply. For further information, please consult your local customs office.
NOTE: We do not ship to PO boxes.
OUR RETURN POLICY
You can buy without any doubt at Paciotti Online Boutique. If you don't like the product you received you can send it back to us.
It is possible to request the return of a product within 14 days from the date of the order delivery (according to D.L. 206/2005). To initiate the returns process, you must create a request via the paciotti.com/pages/returns form.You will receive an email in which you will be given the necessary directions for the procedure. The choice of shipping company and the related costs, as well as the eventual customs duties, are borne by the customer. The goods must be sent to the following address.
Via Cattolica 1 ind.le zone B
Civitanova Marche (MC) - Italy
Acceptance of returned goods occurs only in the following cases (according to D.L. 206/2005):
- the product must be undamaged and unused;
- the tag accompanying the product and/or the seal must not have been removed;
- the return of the product purchased online must be made only by following this procedure. Upon verification of the existence of the above conditions we will refund the amount paid. In the absence of the above conditions, the product will be returned to the sender.
Note: Returns of items purchased online will not be accepted without first following the above procedure and complying with the above requirements.
All indicated prices are taxes included where necessary. You will not pay extra prices to us.
If you live in a country outside the CE area, the courier may give you a separated invoice from local authorities for extra duties. We invite you to verify local taxes and duties before placing an order on Paciotti Online Boutique.
You can shop in total safety in our online store. In the purchasing process each page is aimed to manage the transaction of your credit card that is protected with the latest version of the SSL (Secure Socket Layer) protocol. This means that all the financial information - credit card numbers, expiry date, etc. - is preventively encrypted through a particularly solid and powerful algorithm and only then forwarded to the Net. This method is based on the SSB system. SSB is a company leader in the implementation and administration of Information systems for Banks, the development of security systems for Net transactions and Credit Card processing. When the details of your credit card are issued, all financial information is sent directly to the protected SSB site. Neither paciotti.com nor anyone else will EVER have access to your credit card, therefore giving you warranty of maximum security.
WE DO NOT KEEP CREDIT CARD DETAILS OF OUR CUSTOMERS.
The amount of your purchase will only be charged when the package has actually been delivered. The purchase can only be done by the Credit Card holder and the name and the address must correspond with the name and the address on the order invoicing data. Nevertheless Paciotti Online Boutique will accept orders with invoicing data different than the card holder data, but only after having carried out the required controls with the purchaser and the end customer, keeping the unquestionable right to ask further informations to the purchaser or to refuse the purchase order.
Related to the Italian Dlgs.196/03, we inform you that we will treat your data to send you marketing information related to the Paciotti Online Boutique and to make the invoices for your orders.
You can access to your data, request to update, delete, change or block your data and your data treatmen whenever you want. For any info about the data treatment you can refer to Drop Srl - Via Sandro Pertini, 1 - 63812 Montegranaro (FM) - Italy - Ph. +39 0733 77 95 39 - Fax + 39 0733 77 45 04 - E-mail firstname.lastname@example.org.
Why register to our website Being a member of the Paciotti Online Boutique is absolutely free of charge. In the Registration Form you will be asked just some personal data needed to register you as a customer.
As a member you will can:
- make orders faster
- add products to your Wishlist
- check your order status in real time
- view your order history
- manage your invoicing and shipping addresses