GENERAL TERMS AND CONDITIONS OF SALE

1. Scope of Application

1.1 These general terms and conditions of online sale (“General Terms and Conditions”) apply to all sales contracts entered into between “Drop Srl” (with registered office at Via Sandro Pertini No. 1, Montegranaro (FM), 63812, Tax ID and VAT No. 01383870431, hereinafter “Drop” or the “Seller”), which sells on behalf of “Paciotti S.r.l.” (with registered office in Civitanova Marche (MC), Via G. Cattolica No. 1, ZIP Code 62012, Tax ID and VAT No. 00220950430, hereinafter “Paciotti” or the “Manufacturer/Supplier”), the “PACIOTTI” brand products for sale in the online shop on the website “www.paciotti.com” (the “Website”), and the customer, defined pursuant to Article 3 of Legislative Decree No. 206/2005 (“Consumer Code”) as a consumer, i.e., a natural person acting for purposes unrelated to any entrepreneurial, commercial, artisanal, or professional activity they may carry out (the “Customer”), based on orders submitted electronically through the Website. Drop therefore reserves the right not to process orders from parties other than the Customer.

1.2 By accepting these General Terms and Conditions upon purchasing a product on the Site, the Customer declares that they have carefully read their contents and agree to comply with the provisions set forth herein. The Customer may not purchase products through the Site if they do not accept these General Terms and Conditions.

1.3 These Terms and Conditions apply regardless of the Customer’s nationality, provided that the products are delivered to one of the countries where the online sales service is available; these countries are listed on the Website’s home page under the “Country and Language” section. 

 

2. Changes to the Terms and Conditions

2.1 Drop reserves the right to make changes to these Terms and Conditions from time to time, where such changes are necessary to ensure compliance with new legal provisions, for technical reasons, to adapt them to the sales models adopted by Drop, or to better protect the rights of the parties. The most recent version of the General Terms and Conditions is published on the Website from time to time. In any case, the version of the General Terms and Conditions in effect at the time the relevant order is placed applies to each purchase.

 

3. Creating an account

3.1 To purchase products on the Site, the Customer must (i) log in to the Site using the login credentials obtained upon creating an account in their name on the Site, or (ii) create a new account on the Site, or (iii) proceed with the purchase as a “guest” user, without the need for registration.

3.2 To create a new account on the Site, the Customer must (i) correctly fill out the fields of the registration form, entering all the data requested therein (including, but not limited to: first name, last name, email address, username, and password), (ii) confirm that they have read the privacy policy on the Site and provide any additional consents, and (iii) confirm the registration.

3.3 When creating an account on the Site, the Customer must choose a username and password, in accordance with the password creation criteria specified on the Site from time to time. The Customer acknowledges and agrees that the login credentials for the Site are personal and must not be disclosed or transferred to third parties. The Customer agrees to keep their password confidential and to immediately notify Drop in the event of unauthorized use of the account or the loss or theft of login credentials by sending a written notice to Drop at the addresses specified in Article 16, including a detailed explanation of the incident and a copy of their identification document. Upon receiving such notification from the Customer, Drop will block the Customer’s login credentials and provide the Customer with new login credentials. Drop assumes no liability for any loss or damage resulting from the Customer’s failure to securely safeguard their password or to notify Drop of unauthorized use, loss, or theft of the password. The Customer assumes full responsibility toward Paciotti and Drop for any loss and/or damage resulting from any unauthorized use of their account.

3.4 Registration on the Site is free of charge, provided that (i) the Customer is responsible for the cost of the Internet connection used to access the Site, in accordance with the rates, terms, and conditions applied by their service provider, and (ii) the purchase of a product on the Site requires the Customer to pay Drop the amounts due for such product.

3.5. Following registration on the Site, the Customer will receive an email at the address provided during the registration process.

3.6. The Customer may cancel their account at any time by sending an email to Drop at the address indicated in Article 16 below. Upon receipt of such notice, all contractual relations between the Customer and Drop—except for purchase orders already submitted prior to the cancellation request—shall be deemed terminated, and the Customer’s username and password will be deleted.

4. Logging In as a Guest

4.1 The Customer may also make purchases through the Site as a guest, without creating an account on the Site. In this case, the Customer must (i) correctly fill out the fields of the appropriate form on the Site, entering all the information requested therein (including, but not limited to: first name, last name, billing and shipping addresses, email address), (ii) confirm that they have read the privacy policy on the Site and provide any additional consents, and (iii) accept these General Terms and Conditions.

4.2 After completing the form, the Customer may select a payment method from those listed in Article 8.1 below and submit their purchase order electronically to Drop.

5. Conclusion of the Purchase Agreement

5.1 The Customer must select the products and add them to the shopping cart, subject to the right to modify or delete the contents of the shopping cart at any time before submitting the purchase order.

5.2 Submitting a purchase order through the Website constitutes a binding offer to purchase the selected products and, therefore, the conclusion of a purchase agreement, which will be governed entirely by these General Terms and Conditions (“Agreement”).

5.3 Before confirming the purchase order, the Customer is required to review the purchase order summary to verify that all provided information is correct. Any data entry errors may be corrected using the appropriate data modification functions available on the Site. Once the order has been submitted, no further corrections will be possible.

5.4 Once the purchase order has been submitted, Drop sends the Customer an email confirming receipt of the order, containing the order number and the details of the order placed (“Confirmation of Receipt”).

5.5. The Customer is required to retain the order number provided in the Acknowledgment of Receipt for the purpose of any future communication with Drop.

5.6. The Acknowledgment of Receipt does not in itself constitute acceptance of the purchase order. The Customer’s offer to enter into a Contract shall be deemed accepted only upon fulfillment of the order and issuance of the corresponding invoice, with Drop retaining the right, until that time, to reject the order. In the event of non-acceptance of the order, Drop shall promptly notify the Customer and refund any amounts already paid in accordance with Section 8.7.

6. Product Selection

6.1 The Customer may purchase only those products listed in the catalog published on the Website and available at the time the Customer places the order. The product catalog may be updated periodically; therefore, Drop makes no guarantee regarding the continued availability of a product or the availability of all sizes/versions of each product/color listed in the catalog.

6.2 Each product is accompanied by a description of its main features. The images and colors of the products shown in the descriptions may not accurately reflect the actual items, due to the settings of the computer systems or devices used by the Customer to view the Website. Therefore, the published images are to be considered indicative within normal tolerance limits.

6.3 The products on the Site are available while supplies last. If, despite being selectable, the chosen product is unavailable, Drop will promptly notify the Customer via email and will refund any amounts already paid by the Customer in accordance with Article 8.7.

7. Product Prices

7.1 The sales prices listed on the Website include VAT, if applicable based on the country to which the products are shipped.

7.2 The sales prices applicable to the Customer are those published online at the time the purchase order is submitted. These prices are subject to change without prior notice. It is the Customer’s responsibility to verify the final price before submitting the purchase order.

7.3 In the event that a recognizable error is found in the price of a product or in the calculation of the amount due for payment, Drop will not accept the order proposal and will contact the Customer to allow them to submit the correct purchase order proposal.

7.4 Drop reserves the right to apply different sales prices depending on the country to which the products are shipped.

7.5 All product prices listed on the Site are exclusive of shipping costs, which—if applicable—will be communicated during the purchase process before the order is submitted.

8. Payments; Billing; Refunds

8.1 The payment methods available to the Customer are listed below:

• Credit card (Visa, Mastercard, American Express, Maestro);

• PayPal;

• Google Pay;

• Apple Pay;

• Klarna;

• Scalapay;

• HeyLight.

8.2 The payment system accepts only cards from the Visa, Mastercard, American Express, and Maestro networks (Visa Electron cards not enabled for online payments are excluded).

8.3 When paying via PayPal, the Customer will be redirected to a page on the PayPal website where, after entering their email address and password, the payment will be processed. Payment can only be made using a verified PayPal account; for more information, please visit the PayPal website.

To use Google Pay, the Customer must use Google Chrome, must be logged into their Google account, and must have a payment card added to their Wallet.

To use Apple Pay, the Customer must use Safari, must be logged into their cloud account via Apple ID, and must have a payment card added to their Wallet.

8.4 Credit card data is managed directly by banks (Payment Service Providers) specializing in online payment processing; PayPal data is managed directly by PayPal. The information is encrypted using state-of-the-art encryption systems that prevent its use by third parties and is not shared with Drop, but is sent directly to the bank or PayPal.

8.5 For purchases made using a credit card or PayPal, the transaction will be authorized at the time the order is placed. Drop will not accept the order if payment is not authorized by the relevant payment provider.

8.6 To use the payment methods offered by Klarna, Scalapay, and HeyLight, the Customer’s personal data is transmitted during checkout in the form of contact and order details to Klarna, Scalapay, or HeyLight so that Klarna, Scalapay, or HeyLight can assess whether the Customer is eligible for their payment method and tailor that payment method to the Customer’s needs. The Customer’s personal data is processed directly by Klarna, Scalapay, or HeyLight in accordance with their respective Privacy Policies.

8.7 Drop reserves the right to request additional information from the Customer (e.g., phone number) or a copy of documents proving ownership of the credit card used, solely for the purpose of verifying the credit card payment and to further protect and safeguard the Customer. If the requested documentation is not provided, Drop reserves the right to refuse the purchase order.

8.8 In the event of order cancellation or non-acceptance of the order, Drop will refund the Customer, as soon as possible, any amounts already paid. Refunds of amounts paid by the Customer to Drop will be made using the same payment method the Customer used to make the purchase. Refunds will be processed in accordance with the terms and conditions set forth by the payment provider. If the recipient of the order indicated in the order form does not match the person who made the payment for the purchase, the refund, in the event of order cancellation, non-acceptance of the order, or exercise of the right of withdrawal, will in any case be issued to the person who made the payment.

8.9 It should be noted that, in online sales, pursuant to Article 22 of Presidential Decree No. 633 of October 26, 1972, and Article 2, letter oo) of Presidential Decree No. 696 of December 21, 1996 (as confirmed by Resolution No. 274/E of November 5, 2009), the seller is not required to issue an invoice (nor a sales slip or tax receipt) to the consumer buyer (i.e., a non-VAT-registered individual). However, the Customer may request that Drop issue a tax invoice, if desired, during the purchase process. In such cases, Drop will send the requested invoice to the email address provided during registration or on the order form. For the purposes of issuing the invoice, the information provided by the Customer at the time of the order shall be deemed accurate. Once the invoice has been issued, the information provided cannot be modified; therefore, the Customer is advised to carefully verify the information entered before submitting the order. If an invoice is not requested during the purchase process, it cannot under any circumstances be requested or issued retroactively. If the Customer does not request an invoice, Drop will nevertheless send—to the email address or residential address provided during registration or on the order form—a purchase receipt, which has no tax validity and is intended solely for customer service or warranty purposes.

9. Shipping and Delivery of Products

9.1 Products purchased on the Website are delivered to the shipping address provided by the Customer during registration on the Website or at the time of purchase. Products are delivered via contracted couriers to the shipping address provided by the Customer on the order form. Couriers may not be able to deliver to locations that are particularly difficult to reach; in such cases, Drop will notify the Customer that the order cannot be accepted.

9.2 Upon delivery of the products to the courier, the Customer receives a confirmation email from Drop containing the tracking code, which will allow the Customer to continuously monitor the shipment (“Shipping Confirmation”). The shipping date of the products corresponds to the date on which the products are handed over to the courier responsible for their delivery.

9.3 Delivery times and costs for products vary depending on the destination country. In any case, delivery times are approximate and not binding on Drop, subject to the provisions of Article 10. 

Shipping costs for the products are the responsibility of the Customer, who is informed of them during the purchase process, prior to submitting the order, subject to the provisions below. Paciotti reserves the right to modify the charging of shipping costs as governed above, for example, by offering free shipping only for purchases exceeding a certain spending threshold and/or only for certain shipping countries and/or only on certain days or during certain periods of the year, clearly indicating this on the Website and notifying the Customer during the purchase process before the order is submitted. 

Shipments to the following non-EU countries: the United States, Canada, Australia, New Zealand, Singapore, Hong Kong, and the United Kingdom, are made on a DDP (Delivery Duty Paid) basis, meaning that customs duties and local taxes will be borne by Paciotti, and the Customer will owe nothing in addition to the final order amount. For all other non-EU countries, shipments are made on a DAP (Delivery at Place) basis, meaning the carrier may issue a separate invoice for the Customer to pay any duties and taxes required by local authorities. We recommend that buyers residing in a non-EU country other than those listed above check local customs duties and taxes before placing an order.

9.4 Upon delivery of the product(s), the Customer is required to verify that: (i) the number of packages matches that indicated on the shipping documents, and (ii) the packaging is intact and shows no signs of damage, tampering, or alteration. If this check is not satisfactory, the Customer must immediately raise the necessary objections with the carrier, refusing the product or accepting it with a written reservation on the shipping document. Otherwise, once the carrier’s document has been signed, the Customer may not raise any objections regarding the external condition of the delivered item. Furthermore, the Customer must inform Drop of the incident by contacting the Customer Service department referred to in Article 16, no later than 8 (eight) days from the product delivery date, to report any issues regarding the physical integrity, conformity, or completeness of the products received. In any case, the Customer retains the right to the legal warranty of conformity referred to in Article 13 below and the right of withdrawal referred to in Article 14 below, provided the legal requirements are met.

10. Late Delivery

10.1 If the Contract has been concluded and the products ordered by the Customer have not been delivered within the specified time frame, the delivery deadline for such products to the Customer shall be extended by up to 30 (thirty) days from the date of conclusion of the Contract.

10.2 In accordance with Article 61 of the Consumer Code, if Drop fails to deliver the products within the timeframe specified in Article 10.1, the Customer may:

withdraw from the Contract in accordance with the procedures set forth in Article 14.2 and obtain a refund as provided for in Article 14.4;

or request that Drop make the delivery within an additional period appropriate to the circumstances. If the additional period expires without the products having been delivered, the Customer is entitled to terminate the Contract, without prejudice to the right to a refund of all amounts paid for the performance of the Contract and to any compensation for damages.

11. Product Pickup

11.1 If the products cannot be delivered due to the Customer’s absence or for any other reason (incorrect address, non-existent address, refusal to accept delivery, etc.), an additional delivery attempt will be made, or the carrier will hold the products at its warehouse until the Customer picks them up. The Customer will be notified via the attempted delivery notice. If the products are not picked up within the timeframe indicated in the attempted delivery notice, they will be returned to Drop. In such a case, the Contract shall be deemed terminated by operation of law pursuant to Article 1456 of the Civil Code, with written notice sent to the Customer via email, and the relevant purchase order will be canceled. Within the following 15 (fifteen) days, Drop will refund the price paid by the Customer for the products, minus the costs of the unsuccessful shipment, the costs of returning the products, and any other expenses incurred due to the failure to deliver the products resulting from the Customer’s absence or failure to fulfill the obligation to receive the delivery.

11.2 Following the notification referred to in Article 11.1, a Customer who wishes to request delivery of previously ordered products must place a new purchase order, subject to Drop’s right to refuse such an order.

 

12. Customer Representations and Warranties

12.1 The Customer represents and warrants: that they are legally entitled to accept these General Terms and Conditions; that they are of legal age; that the personal data and other information provided to Drop during registration on the Site or when purchasing a product are true, accurate, and up-to-date; that they will use the Site in compliance with all applicable laws and regulations, refraining from any direct and/or indirect use of the Site that is contrary to the law, these General Terms and Conditions, or harmful to the rights of third parties.

Drop reserves the right to verify the information provided at any time and by any means at its disposal, including by requesting appropriate supporting documentation from the Customer, and, in the event of a violation, to close or suspend the Customer’s account.

12.2 The Customer agrees to indemnify and hold Drop harmless from any liability, action, cost, expense, and claim that may arise from the Customer’s breach of the representations and warranties set forth in Article 12.1, without prejudice to Drop’s right to terminate the Contract with immediate effect pursuant to Article 1456 of the Civil Code.

 

13. Statutory Warranty of Conformity

13.1 Products sold to the Customer through the Website are covered by the Manufacturer’s/Supplier’s statutory warranty of conformity, as provided for in Articles 128 et seq. of the Consumer Code (“Statutory Warranty”). To avail of the warranty, the Customer must retain and present the invoice (or purchase receipt or delivery note) received upon delivery.

13.2 The Legal Warranty may be invoked for any lack of conformity existing at the time of delivery of the product, provided that the lack of conformity becomes apparent within 2 (two) years of delivery. The Customer is required to report the lack of conformity by contacting Customer Service in the manner specified in Article 16; such report must contain an accurate and complete description of the defects or faults in question. In such cases, Customer Service is required to acknowledge the Customer’s notification and provide instructions for shipping the defective product.

13.3 The Customer may request, at their discretion, to have the product repaired or replaced at no cost to them, unless the chosen remedy is objectively impossible or excessively burdensome compared to the other, taking into account all circumstances and, in particular, those listed in Article 135-bis, paragraph 2, of the Consumer Code.

13.4 The Manufacturer/Supplier may refuse to bring the goods into conformity through repair or replacement if such repair or replacement is impossible or if the costs the Manufacturer/Supplier would incur are disproportionate, taking into account all circumstances, including those referred to in Article 135-bis, paragraph 2, subparagraphs (a) and (b) of the Consumer Code.

13.5 The Customer may, at their discretion, request a reasonable price reduction or termination of the Contract if any of the following situations arise: (i) the Manufacturer/Supplier has not carried out the repair or replacement, or has not carried out the repair or replacement, where possible, pursuant to Article 135-ter, paragraphs 1, 2, and 3 of the Consumer Code, or has refused to bring the goods into conformity pursuant to the preceding Article 13.4; (ii) a lack of conformity arises despite the Manufacturer/Supplier’s attempt to restore the goods to conformity; (iii) the lack of conformity is so serious as to justify an immediate price reduction or termination of the sales contract; (iv) the Manufacturer/Supplier has stated, or it is clear from the circumstances, that it will not restore the goods to conformity within a reasonable period or without significant inconvenience to the Customer. It is understood that the Customer is not entitled to terminate the contract if the lack of conformity is minor.

13.6 If, after the product has been collected, it is determined that the reported lack of conformity does indeed exist, any costs associated with the transportation, repair, or replacement of the product shall be borne by the Manufacturer/Supplier. Otherwise, that is, if it is found that the reported lack of conformity does not exist or that the conditions for the applicability of the Legal Warranty are not met, the Legal Warranty will not apply, and all transportation costs as well as costs related to verifying the alleged lack of conformity will be borne by the Customer, who will be notified accordingly.

13.7 The Customer acknowledges and agrees that any defects or damage arising after the time of delivery of the goods, such as those caused by improper use by the Customer or third parties, are not covered by the Legal Warranty.

14. Right of Withdrawal

14.1 Pursuant to Articles 52 et seq. of Legislative Decree No. 206/2005, as amended, the Customer has the right to withdraw from the contract, without needing to provide a reason, within 14 (fourteen) days from the date of delivery of the products, or from the day on which the Customer or a third party designated by the Customer takes physical possession of the products. If the Customer has purchased multiple products in a single order that were delivered on different dates, the withdrawal period expires 14 (fourteen) days after the delivery date of the last product. Withdrawal is not permitted for product types for which it is expressly excluded pursuant to Art. 59 of Legislative Decree No. 206/2005 and subsequent amendments (for example, for goods made to measure or clearly personalized).

14.2 To exercise the right of withdrawal, the Customer, in accordance with Article 54 of the Consumer Code, may use, at their discretion, one of the following methods:

1. fill out the online return form via the form on the Website in the “Returns” section in the Website footer;

2. for registered users, complete the online return procedure by logging into their account, going to the “My Orders” section, and clicking “Process Return” next to the order number, then follow the on-screen instructions until the return is successfully registered;

3. send an explicit statement of your intention to withdraw from the contract to the Seller at the following email address: customercare@paciotti.com.

The Customer must include the order number, as indicated in the Confirmation of Receipt referred to in Article 5.4, in the email exercising the right of withdrawal or in the return form.

14.3 Upon receipt of the withdrawal request, Drop will promptly send the Customer an email confirming receipt of the request and documentation containing instructions on how to return the product.

14.4 In the event of withdrawal, the Customer will be refunded all amounts paid to Drop at the time of purchase, including delivery costs if all purchased products are returned, with the exception of any additional costs resulting from the Customer’s choice of a delivery method other than the least expensive standard delivery option offered.

The refund will be processed without undue delay and in any case no later than 14 (fourteen) days from the day on which Drop was informed of the Customer’s decision to withdraw from the Contract. The refund will be made using the same payment method used by the Customer for the initial transaction.

The costs of returning the products are the Customer’s responsibility, and if the Customer uses the return pickup service provided by the Seller, these costs will be deducted from the refund amount due following the exercise of the right of withdrawal. 

These costs are as follows:

• €8 Italy;
• €12 EU;
  
• €20 UK, CH
• €40 Outside the EU

Paciotti reserves the right to modify the charges for returning products, for example by offering free returns for partial returns and/or returns exceeding a certain value and/or only for returns from certain countries and/or only on certain days or during certain periods of the year, as indicated on the Website, and by notifying the Customer during the return process.

Customs duties for returns from non-EU countries are the Customer’s responsibility, and, if the Customer uses the return pickup service provided by the Seller, they will be deducted from the refund amount due following the exercise of the right of withdrawal.

14.5 Unless the Customer has agreed to use the return pickup service provided by Drop, the Customer is required to return the products to Drop—at their own expense—without undue delay and, in any case, within 14 (fourteen) days from the day on which they notified Drop of their intention to withdraw from the Contract. The deadline is considered met if the Customer ships the products back before the expiration of the 14 (fourteen)-day period to the following address: Paciotti, Via Cattolica 1, Industrial Zone B, 62012 Civitanova Marche (MC) - Italy. Drop may withhold the refund due following the exercise of the right of withdrawal until receipt of the products or until the Customer has provided proof of having returned the products, whichever occurs first. 

14.6 The Customer is required to return the products in perfect condition, undamaged, with the original labels still attached, anti-theft tags still attached where applicable, and in the original packaging. In particular, returned products must not have been worn, used, washed, or altered in any way. Returns of incomplete, damaged, used, or altered products in any way will not be accepted. Products must be carefully packaged to protect the original packaging from damage, writing, or labels. In the case of returns for orders that also included free gifts, the free gifts must also be returned.

14.7 In the event that the right of withdrawal expires due to the expiration of the time limit, or if the return cannot be accepted because it does not comply with the conditions set forth in Article 14.6, Drop will notify the Customer via registered mail with return receipt; if the product has already been returned, it will remain available to the Customer at the warehouse at the following address: Paciotti, Via Cattolica 1, Industrial Zone B, 62012 Civitanova Marche (MC) - Italy, so that the Customer may arrange for its pickup at their own expense. After 120 (one hundred twenty) days from the date of receipt of the registered letter, Drop and Paciotti will no longer be held responsible for the safekeeping of the product for which the return was refused.

15. Protection of Personal Data

15.1 Paciotti is the data controller for customers’ personal data. Drop processes Customers’ personal data in its capacity as data processor, appointed for this purpose pursuant to Article 28 of EU Regulation 2016/679. The purposes and methods of processing are specified in the Privacy Policy published in the footer of the Website under the “Privacy Policy” section.

 

16 Customer service

16.1 Customer Service, which the Customer may contact for any information, to request assistance, or to file a complaint, can be reached by email at customercare@paciotti.com or by phone at +39 02 87188461.

17 Online Dispute Resolution

17.1 To resolve disputes arising from online sales contracts, buyers residing in the EU may also turn to certified impartial alternative dispute resolution bodies, which also operate online. Further information is available at the following link:

https://europa.eu/youreurope/citizens/consumers/consumers-dispute-resolution/out-of-court-procedures/index_it.htm

18 Governing Law and Jurisdiction

18.1 These General Terms and Conditions are governed in their entirety by Italian law. Conflict-of-laws rules and, in any event, the rules of private international law, as well as the United Nations Convention on Contracts for the International Sale of Goods (CISG) adopted in Vienna on April 11, 1980, are excluded. 

The mandatory provisions of law in force in the State where the Customer has their habitual residence shall always apply. 

18.2 Any dispute that may arise between the parties regarding the validity, interpretation, enforcement, and termination of these General Terms and Conditions or of any Contract—should the Customer intend to bring the matter before the ordinary courts—shall fall within the exclusive jurisdiction, at the Customer’s discretion, of the Court of Fermo or the Court of the country of residence or domicile of the consumer, provided that such country is an EU Member State. The Seller shall submit any dispute arising under these General Terms and Conditions to the competent court of the country where the Customer habitually resides, if it is an EU Member State; otherwise, it shall be submitted to the Court of Fermo.

Last updated: May 20, 2026