By calling or e-mailing from the Contact section.

After selecting the item, choose the color and size, then click the “Add to Cart” button.



By clicking on the cart icon in the top right corner, you can access the list of selected items. To the right of each item, you’ll find the “Remove Item” button, which allows you to remove it from your cart.



Make sure you've selected the desired size and that it's available. Or contact our customer service in the Contact Us section.



Clicking on the shopping cart icon in the top right corner will take you to the list of selected products. If you have purchased two or more of the same product, they will be grouped together on the same line. On this page, you can modify your order by removing or adding products at any time. Each product in the cart can be modified by returning to the product page. As you proceed with the purchase, you will be asked to log in or continue as a guest and enter your shipping address. Before making the payment, you can enter a discount code if you have one. Finally, your order will be summarized, and you can proceed to payment using your preferred method. You will be notified that your purchase was successful and will receive an order confirmation email.



If the payment has been declined, we cannot restore the order; you will need to place a new one. We always recommend that you check your card details and ensure you have entered the security code on your card correctly. If the problem persists, we recommend that you contact your bank.



Immediately, if your card is authorized. If not, we will notify you that your bank has not authorized the payment.



Contact our customer service in the Contact Us section.



Yes, of course.



By subscribing to our newsletter, you’ll stay up to date and enjoy exclusive promotions for our customers. Don’t forget to check our website regularly as well.



You can enter it at checkout. You’ll find a field where you can enter the code; click “Apply,” and the amount due will be automatically discounted. Before using the code, please check its validity.



You can change the products in your cart until you have completed payment. After that, you will no longer be able to make changes to your order.



Please contact our customer service team via the Contact Us section. Once you’ve completed the return process and specified the reason, we’ll issue a refund as soon as the product is back in stock. If you’d like to purchase the desired product again and it’s still available, please proceed on the website as usual.



You can cancel your order by contacting our customer service team via the Contact Us section as soon as possible.



By contacting our customer service in the Contact Us section.



To exchange the product, you must request a return and place a new order.



We’re sorry, but we do not currently offer this service.



We’re sorry, but we do not currently offer this service.

Go to your personal page by clicking the icon in the top right corner and select “Forgot Password.” A step-by-step guide will help you create a new password. You will receive a confirmation email to successfully change your password.



Go to your personal page by clicking the icon in the top right corner and selecting “My Information.” Here you will find the information you provided during registration, which can be edited at any time.



By contacting our customer service in the Contact Us section.



No, you can make a purchase by checking out as a guest. However, we recommend that you register as a customer to take advantage of many benefits.



At the bottom of every newsletter, you’ll find a link that allows you to unsubscribe directly.

By accessing the product page for each item. There you will find a detailed description of each product’s composition. Alternatively, you can contact our customer service team via the Contact Us section. We will be able to provide you with all the information you need shortly.



By accessing the product page and clicking on each item. The size guide will help you find the right size by comparing different measurements.



You can contact our customer service team via the “Contact Us” section. We will be able to provide you with all the information you need shortly.



You can search for the product you want by browsing the categories or using the search bar on the homepage. The main categories are: men, women, and children. You can also refine your search using the filters on the page; the resulting products will be displayed with details on price and available colors.



You can contact our customer service team via the “Contact Us” section. We will be able to provide you with all the information you need shortly.



By consulting the size guide found on each product page.

1. You can pay by credit card, PayPal, and—in certain countries only—Amazon Pay, Postepay, Evolution, and Klarna. Credit Cards: We accept major credit cards, including Visa and MasterCard. For American Express payments, you must use PayPal. The transaction is secure and hosted on Adyen’s servers: we do not intercept or store customers’ credit card information.

2. PayPal
You can pay via PayPal using your PayPal account.
The transaction is secure and hosted on PayPal’s servers: we do not intercept or store customer information.

3. Amazon Pay
You can pay using your Amazon account.
The transaction is secure and hosted on Amazon’s servers: we do not intercept or store customer data. Amazon Pay is a simple, fast, and secure way to pay online and on mobile devices using the information already in your Amazon account

4. Klarna
Klarna makes online shopping easier. Buy what you need today and pay later. It’s easy and secure.
*Klarna’s Pay in 3 / Pay in 30 days are unregulated credit agreements. Borrowing more than you can afford or paying late may negatively impact your financial status and ability to obtain credit. 18+, UK residents only. Subject to status. Terms and conditions and late fees apply.

You can pay with Apple Pay using a Visa, MasterCard, or American Express card. When using a Mac device running macOS Sierra, the Apple Pay payment option is available only in Safari. If your device is supported by Apple Pay, this option will be set as your default payment method; you can then proceed as usual at checkout.



When you shop at our online store, security is guaranteed. During the checkout process, every page used to process credit card transactions is protected by the latest version of the SSL (Secure Socket Layer) protocol. This means that all financial information—credit card number, expiration date, etc.—is first encrypted using a particularly robust and powerful algorithm and only then transmitted over the network. When you enter your credit card details, the financial information is sent directly to the bank’s secure site. Neither we nor anyone else will ever have access to your credit card details, thus ensuring maximum security.



You can pay with discount codes and coupons provided by Shop Name during promotions or special events. Always check the terms and conditions for validity. If everything is in order, enter the code in the appropriate field at checkout.



The refund will be issued to the credit card used for the purchase.



You will be refunded as soon as the warehouse confirms the product’s arrival and after its condition has been checked.



Shipping costs charged on the order will be refunded in the event of delivery of defective/incorrect products or return of the entire order. In the case of a partial return, shipping costs will not be refunded.



Please contact our customer service via the Contact Us section, specifying the return or order number.



Contact our customer service in the Contact section, specifying the return or order number. We also ask that you provide us with your IBAN and the name of the account holder.

Shipping costs are calculated at checkout. DDP (Delivery Duty Paid) is the shipping method used for shipments to non-EU countries. For more information, please contact your local customs office.



Orders are processed within 1-2 business days after verifying product availability and confirming payment. In the event of errors, the amount charged to your credit card may be refunded. Shipments are delivered within 1-3 business days in Italy and 3-5 business days abroad, depending on the delivery area and the time the order was placed or payment was received.



No, we do not deliver on holidays or weekends. In these cases, delivery is likely to be delayed by a few days. We recommend that you track your package using the link provided in the shipping confirmation email.



By clicking on the link in the shipping confirmation email for your order, you’ll find all the information about your package and can track all updates.



Track your package's progress, check that the shipping address you entered is correct, and verify that the courier hasn't contacted you. Alternatively, contact our customer service team via the Contact Us section. Our customer service team will provide all the information as soon as possible



Unfortunately, it is no longer possible to change an order after it has been completed. We therefore recommend that you arrange a different delivery location with the courier if the first delivery attempt was unsuccessful.



Of course! If the first delivery attempt fails, the courier will leave a delivery notice so you can schedule a second delivery.



Of course! You’ll need to specify a different delivery address during checkout and ensure someone is available to receive the package.



We’re sorry, we do not offer this service.



To exchange an item, you must request a return and place a new order.

You may request a return within 14 days of the order’s delivery date (pursuant to Legislative Decree 206/2005). To initiate the return process, you must submit a request via the returns form at paciotti.com/pages/returns. You will receive an email containing the necessary instructions for the procedure.
Returned merchandise will only be accepted in the following cases (pursuant to Legislative Decree 206/2005): - the product must be intact and unused; - the product tag and/or seal must not have been removed;- the return of a product purchased online must be made exclusively by following this procedure. Once we have verified that the above conditions are met, we will refund the amount paid. If the above conditions are not met, the product will be returned to the sender.

The costs of returning the products are the responsibility of the Customer, and if the Customer uses the return pickup service provided by the Seller, these costs will be deducted from the refund amount due following the exercise of the right of withdrawal. These costs are as follows:

- €8 Italy
- €12 EU
- €20 UK, CH
- €40 Non-EU

In the event of a return, you will be refunded all amounts paid, including any shipping costs (except for any additional costs resulting from your choice of a delivery method other than the least expensive standard delivery method offered by DROP). Return shipping costs will be deducted, if applicable, as well as any customs duties for returns from non-EU countries.

Note: Returns of items purchased online will not be accepted unless the procedure outlined above has been followed and the requirements listed above have been met.

If you have the tracking number on the return shipping label, you can track your package directly on the courier’s website.



If you have the tracking number on the return shipping label, you can track your package directly on the courier’s website.